What Is a Plumbing Emergency?

Know when to act immediately, when to call for same-day help, and when a problem can safely wait.

Smell gas? Leave immediately and call FortisBC: 1-800-663-9911

True Emergencies — Act Now

These situations can cause significant damage in minutes. Don't wait.

Burst pipe actively flooding

Shut off water immediately, call a plumber

Sewage backing up into home

Stop using water, evacuate affected area, call a plumber

Gas leak smell

Leave immediately, call gas company from outside

No water to entire home

Check main valve, call utility or plumber

Water heater leaking significantly

Turn off power/gas, shut water to tank, call a plumber

First Steps in Any Emergency

Shut Off the Water

Find your main shut-off valve and turn it clockwise until it stops. This stops water flow to your entire home. Learn where to find it →

Turn Off Your Water Heater

If you've shut off the main water, turn off your water heater too (gas to pilot or electric breaker off) to prevent damage to the tank.

Contain What You Can

Place buckets under leaks, move valuables away from water, and mop up what you can safely.

Document the Damage

Take photos and video before cleanup. Your insurance company will need documentation.

Call a Licensed Plumber

For true emergencies, you'll need a professional. Many plumbers offer 24/7 emergency service — expect higher rates for after-hours calls.

Not Emergencies — Can Wait

These issues are annoying but won't cause immediate damage. You have time to research, get quotes, or try a DIY fix.

Dripping faucet

Can wait days/weeks

Slow drain (single fixture)

Try DIY first, schedule if needed

Running toilet

Not urgent — you have days to fix it

Low water pressure

Investigate, but rarely urgent

Minor leak under sink

Place bucket, schedule within a day or two

Why does this matter? A running toilet at 11pm doesn't need a $300 emergency call — it can wait until morning. Knowing the difference saves you money and stress.

What Emergency Plumbing Costs

Emergency plumbing typically costs more than scheduled service:

•Service call fee: $100-$200+ just to show up
•After-hours premium: Often 1.5x to 2x regular rates
•Weekend/holiday premium: Can be even higher
•Actual repair: Varies widely based on the problem

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